Frequently Asked Questions

Yes, absolutely. ChatHub is completely free to use. We believe everyone should have access to meaningful connections without financial barriers. There are no premium tiers, no hidden fees, and no limits on how many conversations you can have.

Our matching system pairs you with other users based on availability and optional preferences you set. While we don't use complex algorithms, you can filter by language or region to find people who match your interests. The goal is to get you talking to someone new as quickly as possible.

Your video chat is private between you and the person you're connected with. We do not record, store, or monitor your conversations. Your privacy is protected, and no one else can access your video feed unless you choose to share it.

If you encounter inappropriate behavior, use the report button immediately to alert our moderation team. You can also disconnect from the chat at any time. We take all reports seriously and investigate them promptly. Users who violate our community guidelines face suspension or permanent bans.

Yes, a free account is required. This helps us maintain a safe environment and prevent abuse. Registration is quick—just provide a username, email, and password. No lengthy forms or verification processes.

ChatHub is fully responsive and works on any device with a web browser, including iOS and Android smartphones and tablets. There's no need to download an app—just visit chat-hub.site from your mobile browser and start chatting.

You can delete your account at any time by going to your account settings and selecting "Delete Account." Please note that this action is permanent—all your data, including chat history and connections, will be permanently removed.

We expect all users to treat each other with respect and kindness. Harassment, hate speech, sexually graphic content, and solicitation are strictly prohibited. Be honest, be kind, and remember there's a real person on the other side of the screen. You can read our full guidelines in the Community Guidelines page.

Use good lighting and a clear microphone, choose a quiet environment, and be yourself! Show genuine interest in the other person, ask open-ended questions, and maintain eye contact. Check out our blog for more tips on making great connections.

First, try refreshing the page or checking your internet connection. Make sure your browser is up to date and that you've granted camera and microphone permissions. If problems persist, visit our contact page and describe the issue in detail—our support team will assist you as soon as possible.